How do you reach the Rivet Revolution Team?
Please email us at firstname.lastname@example.org. We try really hard to answer our emails within 24 hours.
What methods of payment do you accept?
We accept, VISA, MasterCard, American Express, JCB, Discover, and Diners Club, & Paypal.
Can I send Revolution Bands as a gift?
We love presents! You can provide a different mailing address from your billing address for any gift orders. Your Revolution Bands come packaged individually and you can add a comment to your order in the Order Notes field if your would like us to include a gift card!
Which organizations benefit from Rivet Revolution's philanthropy?
We are thrilled to be working with terrific partners in the fight to end Alzheimer’s. Donations from our retail sales benefit the Alzheimer’s Association® through Part the Cloud®, which funds Alzheimer’s research with the highest probability of slowing, stopping or ultimately curing Alzheimer’s disease, Hilarity for Charity®, which helps families struggling with Alzheimer’s care, increases support groups nationwide, and funds cutting edge research, the Women’s’ Alzheimer’s Movement® which strives to answer the question of why women are disproportionately affected by Alzheimer’s, and unlocking the other mysteries surrounding this mind-blowing disease and that will lead to a cure for all, Alzheimer’s Greater Los Angeles®, through 4MOM which is dedicated to helping people and families with Alzheimer’s/Dementia and Alzheimer Society B.C.® which is striving for a world without dementia. Have an idea for a partnership? Email email@example.com
What do I do if there is a problem with my order?
Bummer. We hate when that happens. Just email us at firstname.lastname@example.org and we will sort it out for you asap.
Can an order be returned?
It will break our heart but you can return your purchase within 30 days. Simply email us at email@example.com to receive return instructions.
Who do I contact for press inquires?
For all press inquiries please email firstname.lastname@example.org and your email will be forwarded to our press team!
Coming Soon Designs
Occasionally we add new product listings up to 2 weeks before we have the products in stock. You can “pre-order” for these items and we will ship your order as soon as the new product is in stock. If your order includes items currently in stock – we will ship those immediately and fulfill the remainder of your order when we have the new item. Hope this all makes sense!
How does the glassybaby promotion work?
We are so honored to partner with glass baby to support caregivers. You can redeem your code by using the button on the image of the glassbaby’s on the home page (in the header images that rotate). We hope you find something you cannot live with out on our website and make a purchase as well but no pressure! If you are simply redeeming the glass baby code for your FREE Amethyst bracelet you will be charged a small chipping charge to cover postage if you purchase any of our other designs – the shipping is on us!
What size are the gemstone beads?
This is an important question! Our Classic Revolution Bands are made with gemstone beads that are approximately 6mm or about the size of a pea. Our WAM Revolution Bands are made with gemstone beads that are approximately 8mm or about the size of a cranberry.
Are there any special care instructions for the Rivet Revolution jewelry?
We want you to have your Revolution Band for years to come! To prolong the life of your Bands, please avoid exposing to detergents, chlorine, stretching, pulling or twisting. We recommend removing all of your Rivet Revolution designs before showering/swimming. Prolonged exposure to water can stretch the jewelry out unnecessarily.
How are the Revolution Bands sized?
S/M Revolution Bands fit up to a 6.5” wrist (usually fits teenagers and women) and the M/L Revolution Bands fit up to a 7.25” wrist (usually fits most men). Take a piece of string and wrap it around your wrist to measure.
How does Mix & Match work?
We believe the more the merrier! Each Mix & Match set of 3 Revolution Bands is $100 (which includes a $30 donation to support the fight to end Alzheimer’s) and can include different Bands (colors) and/or different sizes. You can order multiple Mix & Match sets of 3 Revolution Bands – the shopping cart is “smart” and will automatically charge you $100 for every three bracelets you add. For instance if you want to buy 6 Revolution Bands (you will make our day!) simply add 6 bands to the shopping cart and it will update your price to $200!
Can I exchange my Revolution Band for a different color or size?
No problem. Shoot us an email at email@example.com and we will exchange your Revolution Band.
Where does Rivet Revolution make their jewelry?
We purchase our gemstones from a US based importer; our charms are made in California; and all of our bracelets are assembled in the US.
Are Revolution Bands intended for children?
The Revolution Bands are not intended for children under 3 years of age. WARNING Choking Hazard: Small Parts
What can I do if my Jade beads become discolored?
If your Jade beads become discolored from metal you can create a paste by simply taking mixing a small amount of toothpaste with a drop of water. Rub the beads and rinse with water. Voila!
Are the gemstone colors consistent?
Each bracelet is unique and subtle variations in color, texture and size of beads may occur and are what make your Revolution Band special.
What carrier do your orders ship?
Carrier pigeon! No just kidding, USPS First Class. All Canadian orders are shipped via USPS & Canada Post. Large bulk and custom orders are shipped via UPS within he US and DHL outside the US.
When will my Rivet Revolution order ship?
We work fast! Orders are usually processed and shipped within 1 business day of purchase. When your order ships you will receive an email letting you know your order is on its way to you. If you have ordered an design that is “Coming Soon” we will fulfill that part of your order as soon as the new design arrives in our studio.
Where do you ship?
We love shipping our designs all around the world. Revolution Bands ship free anywhere in the US. Orders outside of the US will be charged a small shipping surcharge depending on the shipping destination. Because of the costs associated with shipping internationally, all international orders are final sale. Many countries collect customs/duties for international purchases, so please review your country’s international customs policies as we are unaware and are not responsible for the payment of those duties and fees.
Looking to fundraise for an Alzheimer's charity or event?
Rivet Revolution can partner with you to support your fundraising efforts with a virtual “pop-up” shop. You choose 3 days to run your shop. We provide you with a pdf/jpeg to send, post and share with your friends and family. We track the orders received in your name on your shopping days and donate $10 from the sale of each bracelet to your charity! Super simple!! Interested? Contact us at firstname.lastname@example.org.
Live in the San Francisco Bay area and want to hold a Pop-Up shop?
We are happy to support your fundraising efforts for Alzheimer’s charities and events with a pop-up shop. You plan the party and we will bring Rivet Revolution merchandise to you. $10 for the sale of every item will benefit the charity of your choice. Contact us at email@example.com to learn more!